MessageLabs operates 24x7 support for clients that subscribe to our various security services.

Technical Support Numbers

Clients can contact our support team on the following phone numbers:

EMEA: +44 (0) 870 850 3014

             +44 (0)1452 627766

US: +1 (866) 807 6047

Asia Pacific: +852 6902 1130

Australia: 1 800 088 099

New Zealand: 0800 449 233

Hong Kong: 800 901 220

Singapore: 800 120 4415

Malaysia: 1 800 807 872

South Korea: 00798 14 800 6906

Alternatively send an email:

Email: support@messagelabs.com

Symantec Hosted Services Local Language Support

The primary language offered on a 7 x 24 basis by Symantec Hosted Services Global Client Support Centre is English. The main non-English languages in which we deliver support and the general hours of availability are as follows:

Region	Language	General Hours of Availablity
APJ (Asia Pacific & Japan)	Cantonese Mandarin Japanese	8am – 6pm HKT (Monday to Friday) 8am – 6pm CST (Monday to Friday) 9am – 5pm JST (Monday to Friday)
EMEA (Europe, Middle East & Africa)	German French Danish Swedish Norwegian	7am – 7pm CET 7am – 7pm CET 8.30am – 5.30pm CET 8.30am – 5.30pm CET 8.30am – 5.30pm CET
The Americas (North America, South America)	Latin American Spanish French German	8am – 7pm EST 8am – 7pm EST 8am – 7pm EST

We provide support in the above and more languages on a commercially reasonable basis*. For after-hours support, you will be automatically routed to one of our worldwide support centres in APJ, EMEA or Americas. Please note that after hours support is provided in English and local languages where available.

* We make commercially reasonable efforts to accommodate local language requirements when possible during the normal business hours of our regional support centres; however some products may only be supported in English.